Dr. McRoberts is great, brilliant in fact. Fun, intelligent, and thinks outside of the box. But his office staff on the other hand leaves a lot to be desired. Unprofessional and inappropriately lacking ethics though I am not sure if this is intentional or simply due to ignorance, regardless the result is the same. This is unfortunate, for such a wonderful doctor, to be closely surrounded by ineffective and lacking personnel. Let me be clear, the staff and nurses who assist in his procedures are wonderful, caring and talented but on his office side, good Lord, itâs like two different worlds. From the lag time for appointments and the excuses given for those lags: For example, a simple steroid injection that doesnât need approval from your Insurance company will be the excuse the scheduler will give you, that they are âwaiting for Insurance approvalâ that never needed to be garnered in the first place. To a PA that lacks the doctorâs finesse, expertise and ability to also think beyond standards to find accurate and appropriate solutions. To the lack of the ability or willingness to submit appropriate documentation or support for insurance claims. Which probably contributes to lags in approvals that are actually needed by insurance companies. Compounded this with an unfriendly environment and people who lack expressed personality, it amazes me that these same people work under Dr .McRoberts as the kind, knowledgeable, and expert staff he uses during procedures. Itâs truly unfortunate; the doctor needs to drag in an operational and talent development specialist to re-haul that office or do some serious house cleaning. Sorry Doc, you rock but I'm going to have to find someone else to help me.